DO talk to strangers.
Start customer engagement early with live chat.
Live chat lets you engage the customer the second he or she hits your website, and it's a great customer service tool. Use it to share basic information about your business, offer technical support, give your brand a human touch, and initiate the sales process as quickly as possible.
More scripting, less drama.
Work with our customer service experts to prepare agent scripts that are friendly, courteous, and always on-brand. A good script can add cohesion to your messaging and gives junior and inexperienced employees the tools to converse with customers more effectively.
Customers who get help with live chat report a 73% satisfaction rate. Customers who get customer support via email have a 61% satisfaction rate, and for phone support it's 44%
Made for multitasking.
Save time and money on customer service with online chat solutions. Your agents can work with multiple customers at once, and it can be a lot easier to relay information via text than it is to walk someone through the same thing over the phone.
Be a great communicator.
Do you share a lot of digital resources like online maps and instruction manuals? With live chat, you can simply paste the link and send. Online chat can also be useful if your customer and your live agent speak different languages, which comes up in a diverse place like Florida.
Chat your way to a sale.
Start initiating the sales process the moment a customer shows up on your site. Live chat is ideal for businesses that run on booked appointments, have a lengthy sales conversion process, and serve people in crisis who need immediate help. Does any of this apply to you?
Give your brand a friendlier, more authentic feel with live chat. The customer has instant access to the business and is able to begin the interaction by talking about his or her pain points. Not a bad way to get things started, huh?
It's digitally mediated Southern hospitality.
Follow up your live chat conversation with a sales call or greet your customer at the door when she shows up. Live chat gives you a digital record of your customer exchanges, making it easier than ever to have productive conversations with the public.